I received an email from Kryterion stating that they are having issues with the link to upload exam/certificates onto your website. I passed my exam last friday 7/12. I have reached out several times. This matter has not been resolved. I need the certificate to perform my job. The receipt for payment from them, has also not been generated. Our non-profit has had all of our counselors go through this process, but this time it has failed.
Please connect with your proctor site and get this resolved. It has now been almost a week. I need at least my certification number. Thank you
email
gfelix.homes@gmail.com
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Hello,Thank you for reaching…
Hello,
Thank you for reaching out about FHA Connection. We are aware of this issue and are working to resolve the problem. This is one of our main priorities to get website connected to FHA Connection as soon as possible. HUD is aware of the issue as well and is working with us to resolve this problem. As soon as we receive any updates on this matter, we will reach out immediately.
Thank you for your patience with us as we move to rectify this issue.
Sincerely,
The HUDhousingcounselors.com Support Team