My authenticator login for my HUD account was deleted by IT because we got everything put onto our personal phones. I do not know how to re-add this onto my Microsoft authentication app. I need a QR code to add it or the information to add it. I have tried to read through your manual and troubleshoot this on my own, but I had no luck. I would like to access this account to still use the training modulus as I am still a new HUD Housing Counselor and would like to refresh my memory on topics. Please I am desperate to get back into my account! Please help.
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rjenney@coaction.care
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Hello, Support has reset…
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team