Ticket from Hope Bourque - Kidder - Certification Exam

Dear Hope,

Support needs three dates and times 45 days prior to taking the exam to assure the testing center can accomidate the requests.

Also, Support would like to clarify if you need an individual to read the exam aloud to you, a screen reader (JAWS) or if you need to read the exam aloud, please advise.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hi, Hi,

My preference would be someone to read me the test. Any other options are acceptable. I will also need extra time. I would like to schedule as soon as possible. Is there someone I can call to make arrangements and schedule?

I did provide documentation when I submitted the request for accommodations.

Please let me know if you have any questions. Thank you

Dear Hope,

We understand that you would like to take the exam as soon as possible, however, support needs three dates and times 45 days prior to taking the exam to assure the testing center can accommodate having someone available to read the exam aloud to you.

We did receive your documentation and in order to proceed please provide us with the three dates and times 45 days before taking the exam.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Test date March 29, 2025 @ 2pm or later. accommodations are extra time and someone to read me the test.

Dear Hope,

We have submitted your request as soon as we receive any updates we will reach back out.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Dear Hope,

To provide an update; we are awaiting a response from the requested testing center to provide your requested accommodations.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hello Hope,

We have heard back from the testing center and the dates that they will be able to accommodate your request are below. Please respond with which date you would prefer. Please let us know if you have any additional questions.

• March 26 at 9:00 AM
• March 19 at 9:00 AM

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hi, I do not have a test date confirmation.

Out of the two dates March 26th would be my preference.

Do we have an option for a later time in the day? Having additional travel time would be very helpful.

Additionally, can we schedule a second date in case I do not pass the first time? I really need my certification, and waiting another 45 days would not be advantageous.

Thank you so much

Hope,

We have reached out to the testing center to inquire on a later time on March 26 and if they have an additional date as requested. We will update this ticket once we receive a response.

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Dear Hope,

We are reaching out to advise you are able to schedule your exam within the hours of 9am-4pm on March 26th. Once you schedule, please advise so we are able to meet your accommodations.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Good morning, I am scheduled for Wednesday March 26, @ 12 noon central standard time. I did not see an area where I could note extra time and someone to read me the test.
Thank you for all of your help.

Dear Hope,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled with special accommodations. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team