Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Please be advised you have 3 attempts to setup your TFA. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Hi, my name is Novella Williams, HUD counselor calling from Cat Hennepin. I cannot access my HUD account still. If you could give me a call back six 786-983-0826, 1-678-698-3082. Thank you.
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Dear Novella, Support has…
Dear Novella,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Please be advised you have 3 attempts to setup your TFA. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team