Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please make sure you clear all open windows and clear your cache before trying again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
I took and passed the exam yesterday. I received an email telling me to transfer the results to FHA connection in the exam center. There is nothing labeled as "exam center". Please advise
If you have passed the exam, your next step is to authorize the transfer of your passing test results to FHA Connection. To do this, sign in to your account on HUDHousingCounselors.hud.gov and select the "Exam" tab in your User Profile. Then, select “Transfer Results to FHA Connection.” If you are already signed in, you can directly access the Transfer Results page. You will receive an email confirmation that contains your Counselor Exam ID, which you will need to complete the HUD Certified Housing Counselor Application.
A counselor will not be officially placed in the certified counselor database until the Agency FHA Connection Application Coordinator successfully validates counselor employment in the FHA Connection system. After you submit your application in FHA Connection, you should alert your Agency FHA Connection Coordinator to validate your employment.
Certificates are available to print after the candidate's employment is verified in FHA Connection. Find instructions for printing your certificate here.
Hello,
I am trying to log into my account. I need the authentication to do this. However, each code I use from Google Authenticator is rejected. Please advise.
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Dear Jim, Support has reset…
Dear Jim,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please make sure you clear all open windows and clear your cache before trying again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: Hello,
I took and passed the exam yesterday. I received an email telling me to transfer the results to FHA connection in the exam center. There is nothing labeled as "exam center". Please advise
Dear James,
If you have passed the exam, your next step is to authorize the transfer of your passing test results to FHA Connection. To do this, sign in to your account on HUDHousingCounselors.hud.gov and select the "Exam" tab in your User Profile. Then, select “Transfer Results to FHA Connection.” If you are already signed in, you can directly access the Transfer Results page. You will receive an email confirmation that contains your Counselor Exam ID, which you will need to complete the HUD Certified Housing Counselor Application.
For additional steps to certification visit the HUD Exchange website and view the HUD Certified Housing Counselor Application Process.
A counselor will not be officially placed in the certified counselor database until the Agency FHA Connection Application Coordinator successfully validates counselor employment in the FHA Connection system. After you submit your application in FHA Connection, you should alert your Agency FHA Connection Coordinator to validate your employment.
Certificates are available to print after the candidate's employment is verified in FHA Connection. Find instructions for printing your certificate here.
Sincerely,
TheHUDHousingCounselors.hud.gov Support Team