Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include the specific URL or details about the page and any applicable error messages.
Please clear your cache and clear all open windows and retry to process your payment. If you continue to experience the same issue, please respond to this ticket.
getting an error code/account not verified/transaction denied when trying to purchase housing counselor exam. We have screenshot if needed. We added TFA to account.
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Dear Helen, Thank you for…
Dear Helen,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. If applicable, include the specific URL or details about the page and any applicable error messages.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
the error message is as…
the error message is as follows: 3DSecure Failure message: "Not Authenticated/Account Not Verified; Transaction denied"
Dear Helen, Please clear…
Dear Helen,
Please clear your cache and clear all open windows and retry to process your payment. If you continue to experience the same issue, please respond to this ticket.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team