Certification Exam

Submitted by Customer Support on

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Submitted by Customer Support on Fri, 03/28/2025 - 14:12

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Dear Stephanie,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Hello my name is Stephanie Wright. I am trying to launch my exam currently on that is scheduled today at 1:30. I've been trying to launch it since 1:20 saying it's past the time and it will not launch. You can give me a call back at 585-268-7605 ext 1710 or my personal phone number 585-609-7129. Thank you.

email
swright@accordcorp.org
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