Sonia Nicholson and I am having trouble. I've been locked out of my account. If you could give me a call back and help me to reset that I would appreciate it. I was trying to get signed up for the exam, was on the scheduling process when it happened. It's something with the authentication or something. I need help. Thank you. My phone number is area 816-876-1758. Again, my name is Sonia Nicholson. My e-mail Sonia dot Nicholson, 69@yahoo.com. Thank you
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Sonya.nicholson69@yahoo.com
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Dear Sonya, Support has…
Dear Sonya,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team