Good morning,
I am scheduled to take the HUD Exam this morning, and my account is locked. The message says that my account is locked and needs to be reset by Support. I am scheduled to take this exam 04/10/2025 at 8:30 AM EST and trying to get logged in early.
Thank you,
Keisha Ingram Morning
email
keisha.morning@fspcares.org
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Dear Keisha, Support has…
Dear Keisha,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: Good morning,
I am scheduled to take the HUD Exam this morning, and my account is locked. The message says that my account is locked and needs to be reset by Support. I am scheduled to take this exam 04/10/2025 at 8:30 AM EST and trying to get logged in early.
Thank you,
Keisha Ingram Morning
Dear Keisha,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team