Ticket from Jean Louis - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Fri, 05/09/2025 - 08:14

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Dear Jean,

Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide us with your old email address that was used to create and pass your past exam, so we are able to update your email address.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 05/12/2025 - 08:35

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Dear Jean,

We will need to old email address to be able to update your email to the current one you have provided. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Fri, 05/16/2025 - 08:54

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Dear Jean,

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

I previously passed the test in 2018 and used an employers email address to setup my account. I need to access my results again and I am unable to access my account. My Housing COunselor ID is 724MCE I need to access my account with my new email address jean.louis@naca.com
email
jean.louis@naca.com
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