Ticket from Contessa Dryden - Certification Exam

Submitted by Dryden00 on

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Submitted by Customer Support on Wed, 06/04/2025 - 16:24

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Dear Contessa,

Thank you for informing us of the issue you are experiencing. We are looking into the issue and will get back to you after our review.

If applicable, we will contact you once the issue is resolved. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 06/05/2025 - 10:05

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Dear Contessa,

During the exam, test takers must abide by industry-standard testing rules. Certain actions and items are prohibited during testing. Read the following instructions and rules to ensure a successful exam experience. All test takers are encouraged to review the Kryterion Testing Instructions & Rules, which must be acknowledged on the Exam Pre-launch page prior to accessing the exam. Failure to comply with the instructions provided may result in exam termination, and we are unable to waive fees for future exams in these cases.

Advice for a Successful Online Exam

  • Make sure the testing room is well lit, quiet, and free from distraction.

Additional Guidance About the Exam:

  • Do not read the exam aloud.
  • Do not interact with another individual during your test session.

After view of your test session, it was found that the environment around is loud and background noise is present, your eye movement looking away, reading and speaking out loud, speaking with a third-party person regarding directions of panning view, third party person seen in other room. The permissible limit of alerts set by the test sponsor has been reached. For this reason, you may not continue your exam. At this time, we are unable to overturn the decision, and you are free to re-register for a new exam at your convivence.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Hi. My exam was suspended and was told for these reasons Your exam has been suspended. We are unable to effectively and properly proctor your exam due to your failure to meet certain behavioral or environmental requirements identified by the test sponsor. You have been alerted of behaviors or testing environment infractions that inhibit effective proctoring and you have acknowledged these alerts. The permissible limit of alerts set by the test sponsor has been reached. For this reason, you may not continue your exam. Your responses received up to this point will be reviewed or submitted and your test sponsor will notify you of the final results, if applicable. I would like to know what infractions I did I was only alerted twice about looking away briefly. And then there was two different instances where there were system issues which shouldn't have been my problem. Also if I did pass will I still have to retake the test or will I get that credit. Thanks
email
contessad@cmca.us
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