Certification Exam

Dear Thoreau,

Your request for reasonable accommodation has been submitted for approval. Please feel free to respond to the link in this ticket with any questions or concerns you may have.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Thoreau,

Your request for extra time is approved.

Please complete the following steps:

1. Log into your HUDHousingCounselors.hud.gov user account.
2. Register for the exam .
3. Notify Support that you have registered.

Support will switch your exam to the extended time version. You will receive a cancellation email and a new confirmation email. Because the extended time version includes an extra hour, we cannot guarantee the date and time will match your original registration.

Support will switch your exam to the version that allows your accommodation. You will receive a cancellation email and a new confirmation email.

We look forward to your reply.

Sincerely.

The HUDHousingCounselors.hud.gov Support Team

Dear Meghan,

Your extra time was approved. Via the instructions sent Support must be notified when you schedule your exam in order for Support to be able to adjust the time you have request. 

Please complete the following steps:

1. Log into your HUDHousingCounselors.hud.gov user account.
2. Register for the exam .
3. Notify Support that you have registered.

Once you have notified Support we will switch your exam to the extended version. You will receive a cancellation email and a new confirmation email with the accommodation. Because the extended time version includes an extra hour, we cannot guarantee the date, and time will match your original registration time. Please allow at least 5 business days in advance once scheduled your exam.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Dear Meghan,

The date and time for today is not available for your accommodations. Is there another time you would like for Support to try to reschedule the exam for? 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Dear Meghan,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

• Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
• Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Dear Meghan,

You are not able to schedule the exam with accommodations. These exams are a special request and only can be done by Support therefore this is no option for you to schedule the exam with accommodations. Therefore, once you have scheduled the exam you must notify Support so we can reschedule for the exam with the accommodation you are requesting. You will need to schedule the exam for tomorrow and respond to this ticket once that is completed Support is able to reschedule the exam with the extended time. Again, please be aware that we cannot guarantee the date and time will match since this test sometimes require a 5-day notice in order to be able to make the accommodation. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Dear Meghan,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Dear Meghan,

Support has registered your exam for the extended time. You will also receive a cancellation email due to the original exam being cancelled since it is a regular exam and not with the extended time. 

Advice for a Successful Test Center Exam

• Print your Assessment Confirmation Email and bring it with you to your exam
• Verify both Primary Photo ID and Secondary ID are valid (not expired) and will be valid on test date
• Arrive up to 15 minutes early for your exam
• Be prepared for test center staff to secure all of your personal items in a locker during your exam
• Be prepared to remove your glasses briefly for examination by test center staff
• Request assistance from test center staff immediately if you encounter any technical issues during the exam

Advice for a Successful Online Exam

• Download Sentinel Secure from the Exam Status Center, create your Biometrics Profile, and test your equipment at least one day before your exam.
• Some candidates may require assistance from their IT Department to install Sentinel Secure and troubleshoot any network or equipment issues.
• Exams should be launched at least 10 minutes before the appointment time, but may be launched up to 20 minutes after.
• Upon launching, you will be queued up for the next available proctor and alerted when a proctor becomes available.
• The proctor will communicate with you through a chat feature on the computer. Be prepared for possible interruptions by proctor requests during the exam.
• Prepare to work with the proctor before beginning the exam to ensure the testing environment and camera placement are in compliance.
• Use a camera stand to allow for quick adjustments to camera placement. Make sure the camera view includes your eyes, hands, keyboard, and mouse. (Beginning August 6, 2020 an external webcam is no longer required. HUD will accept any camera).
• If you wear glasses, the proctor will ask you to remove them and present them for inspection through the camera.
• Make sure the testing room is well lit, quiet, and free from distraction.
• Ensure your testing surface is clutter-free and contains only one computer, one monitor, one keyboard, and one mouse (online proctored exams).

If you have further questions regarding the launching of your exam, please reach out to Kryterion.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team