Ticket from Gloria Inamagua - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Tue, 07/01/2025 - 08:00

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Dear Gloria,

Thank you for informing us of the issue you are experiencing. Please be advised if you have already set up 2 factor authenticator and you login into your HUD account and it asks for the code you must open the authenticator app and this will give you the code needed to enter into your HUD account.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Wed, 07/02/2025 - 10:40

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Dear Gloria,

Support is following up to ensure you are able to access your account.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 07/07/2025 - 08:17

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Dear Gloria.

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Two-factor authenticator is not generating a code, please advise what is missing as I create an account with Google Authenticator, scanned the QR code and successfully signed in after. Today I am attempting to sign in again, however the code is not generating.
email
gloria.inamagua@capiusa.org
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