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Dear Michelle,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Final Response Notes

TFA instructions provided 

the i'm trying to reset my password i i went into the tools on the site and it says it comes up with a message that says that i need to contact support for assistance my name is michelle MICHELE last name CGERACI my phone number is 503-577-8770 thank you

email
micheleg@portlandhousingcenter.org
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