Final Response Notes
User was sent TFA reset instructions.
I'm unable to login to my account. I've tried resetting my password and nothing seems to work. I will need to reschedule my HUD Exam because I'm unable to test the required computer software and hardware.
email
Patricia.Frederick@tri-cap.net
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Hello, Support has reset…
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team