Final Response Notes
Certification Exam-Change online/Onsite Registration instructions provided
I am writing to follow up on my previous email regarding the technical issues I am experiencing with my HUD exam. I have not yet heard back, and my reference number is 07189569.
I am still unable to launch the exam because I keep receiving a message that my internet connection is not strong enough, even though I have full bars. I have tried taking the exam at both home and work with the same result.
Given these persistent issues, I am wondering if it would be possible to take the exam at an official site instead of online.
I would greatly appreciate it if you could get back to me as soon as possible.
email
mallory@wscat.org
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Dear Mallory, Exam…
Dear Mallory,
Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.
To change your exam delivery type, sign in and select Change Your Test Date in the Countdown to your Exam section of your User Profile Dashboard. Follow the steps under Reschedule an Exam to cancel your scheduled exam (the exam purchase will be refunded to the credit card used), then follow the steps to register for a new exam.
Be sure to review the No Shows and Cancellations Policy prior to making changes.
Sincerely,
TheHUDhousingcounseling.hud.gov Support Team