Final Response Notes
Knowledge assessment result feedback information provided
Dear HUD Support Team
I have completed the assessment on your training platform, but I accidentally closed the window before I had a chance to review my answers and learn from my mistakes.
I would greatly appreciate it if you could reset or reopen the assessment for me so I can take it again and strengthen my preparation before the certification exam.
Samy Adel Boushra Samy
Samy_338@yahoo.com
7144889101
Thanks in advance
Best regards,
Samy Adel Boushra Samy
email
samy_338@yahoo.com
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Dear Samy, The Knowledge…
Dear Samy,
The Knowledge Assessment, unlike the HUD Housing Counselors Certification Exam, poses questions at three levels of difficulty. By reviewing the results of this type of test, learners can assess their knowledge and focus their studies where there may be knowledge gaps. Within each level of difficulty, performance on questions answered correctly determines the feedback provided.
After completing the assessment, each test taker receives personalized feedback via email and a summary report that identifies correct and incorrect answers and areas of strength and weakness. The summary report points to specific HUD Housing Counselors Study Guide module page numbers for further study. Test taker summary report is accessible via the Training tab on the User Profile. However, each new attempt overwrites the results of the previous attempt, so only the most recent Knowledge Assessment results are accessible via the User Profile.
While reviewing the results, test takers should note that the responses highlighted in green are the correct responses. The candidate's incorrect response is outlined in red. Responses are highlighted in green and outlined in dark green when the candidate selected the correct response.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Original Ticket Body: Dear HUD Support Team
I attempted to log in to my account and received the following message "contact support to reset your access"
Please assist me in resetting my access so I can continue my certification process
Samy Adel Boushra Samy
Samy_338@yahoo.com
7144889101
I'm planning to take my certification exam this week so i would greatly appreciate your urgent support
thanks in advance
Best regards,
Samy Adel Boushra Samy
Dear Samy,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Original Ticket Body: I try to sign in, but the password does not work and ask me to contact you to release it so please help me in this issue in another side I want to confirm my full name Samy Adel Boushra at my certificate Not just Samy, Samy I appreciate your assistance.
Dear Samy,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. You must click on the Set up application link after you have downloaded one of the authenticator apps below.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
The exam registration instructions and your confirmation email both state that your exam registration must match your government-issued ID.
First, you must update your name in your HUDHousingCounselors.hud.gov User Profile by logging into your account and selecting "Edit" on the User Profile Dashboard.
Next, you must transfer the update to Kryterion's Webassessor site. In order to transmit the new information to Webassessor:
You will arrive at the Exam Status Center on Webassessor which means you have successfully transmitted the updated information to Webassessor. The test center or proctor will have immediate access to the updates in Webassessor.
Please call Support at 210-489-1461 if you still require assistance. Support is available 8 a.m. - 4:30 p.m. Eastern Time Monday - Friday, except federal holidays.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team