Final Response Notes
Reset application/ TFA instructions provided
Hi my name is Jasmine. I'm calling for consumer credit company services in the heartland. Trying to sign up to take the HUD exam and for some reason I can't log into my account. I'm trying to go and log in and it's telling me that I need to contact support so if somebody can call me back at area code 626-230-1182. Again, my name is Jasmine and my phone number 626-230-1182. Thank you, have a wonderful day. Bye bye.
email
jasmine@cccsoftheheartland.org
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Dear Jaenene, Support has…
Dear Jaenene,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please log into your HUD account and click the link Set up application to scan the QR code to set your TFA up for your account.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team