Final Response Notes
Reset acct/ TFA instructions provided
cynthia diamond i work for eastenders community corporation which is a hud approved counseling agency i am trying to log in to be able to pay for the exam hud exam that i need to take this is not my first time that i've done this this is the second time and for whatever reasons it doesn't allow me to reset my password i'm not getting an email i was getting an email on thursday not today so i appreciate any support that you could provide to be able to successfully log in and be able to go in and pay for my exam once again my name is cindy my direct number is 323-604-1977 323-604-1977 i appreciate a call back thank you
email
cadame@elacc.org
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Dear Cindy, Support has…
Dear Cindy,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team