Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. Please specify what errors or installation problems you are having with authenticator.
Support will reset your account. Once you have downloaded the authenticator app login to your HUD account and click the Set up application and this will generate a QR code that you will scan to link your account. Once completed do not delete your authenticator app. In the future if asked to provide the 6-digit code on your HUD account you will simply open your authenticator app and this will provide you with the code needed.
I dont know how to set up the application that generates the QR code. when I login the next page I'm to enter a six digit code ?
and all stops there ... I need assistance on the hhone that can guide me through this thanks 410-829-1283
Support has not received your response. Therefore, we have closed this ticket.
If you still require assistance, please update this ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Comments
Dear Michael, Thank you for…
Dear Michael,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. Please specify what errors or installation problems you are having with authenticator.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Michael, Support will…
Dear Michael,
Support will reset your account. Once you have downloaded the authenticator app login to your HUD account and click the Set up application and this will generate a QR code that you will scan to link your account. Once completed do not delete your authenticator app. In the future if asked to provide the 6-digit code on your HUD account you will simply open your authenticator app and this will provide you with the code needed.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
I dont know how to set up…
I dont know how to set up the application that generates the QR code. when I login the next page I'm to enter a six digit code ?
and all stops there ... I need assistance on the hhone that can guide me through this thanks 410-829-1283
Can I use my Salesforce…
Can I use my Salesforce Authenticator to add the HUD account as well ?
Dear Michael, Support has…
Dear Michael,
Support has attempted to contact you and left a voicemail to assist with your 2-factor authenticator set up. When is a good time to contact you?
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Michael, You are able…
Dear Michael,
You are able to use Salesforce as your authenticator.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Michael, Support is…
Dear Michael,
Support is reaching out to ensure you were able to set up your authenticator.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Michael, Support has…
Dear Michael,
Support has not received your response. Therefore, we have closed this ticket.
If you still require assistance, please update this ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team