User Account

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Submitted by Customer Support on Thu, 08/07/2025 - 14:59

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Dear Gus,

Thank you for informing us of the issue you are experiencing. We have reached out to Ophelia multiple times via email. She must set up 2-factor authenticator on her HUD account or her account will be locked. She has been emailed several times the steps to take in order to set this up. If she would like to have these steps resent to her email, please confirm the email she would like for us to send them to.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Fri, 08/08/2025 - 12:14

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Dear Gus,

Support is following to up assist if the instructions need to be resent to Ophelia regarding her 2-factor authenticator.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 08/11/2025 - 08:19

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Dear Gus,

Support is following up to further assist for Ophelia. Please respond to this ticket if you still require assistance.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 08/14/2025 - 08:25

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Dear Gus,

Support has not received your response. Therefore, we have closed this ticket.

If you still require assistance, please update this ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Final Response Notes

Ticket closed no response

We’ve tried everything on our end, including assigning full admin access to the user, but they are still unable to access or take the HUD Housing Counselor test. Can you please advise on what might be causing this issue or assist in resolving it as soon as possible?

Thank you,

email
gecheverria@uprys.com
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