Refund receipt provided
July 28, 2025, I registered to take the exam July 30, 2025 at 9:00am. The evening of July 30th I noticed on my banking app that I was charged twice. When I signed on to take the test on July 31st I noticed two entries that showed the same date and time to take the test. I sent a chat to Kryterion to advise them about it and inquired about getting a refund. When I reached out to them the option to reschedule/cancel was there but after communicating with them for over and hour the option disappeared. I asked them about that and they mentioned it had because it was over the 24hr period. I simply stated that I had not registered twice for the same date and time but instead I was charged twice. I did receive two email confirmations but I just thought that it was a duplicate (attached) since the same date and time were listed. I'm just simply asking for a refund for one of those registrations.
Comments
Dear Rosalba, Thank you for…
Dear Rosalba,
Thank you for informing us of the issue you are experiencing. We are working on review your refund request documentation. Once reviewed and a decision is made you will receive a response via this ticket.
If applicable, we will contact you once the issue is resolved.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Rosalba, Could verify…
Dear Rosalba,
Could verify the last 4 digits of the card that was used for both purchases?
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear Rosalba, App support…
Dear Rosalba,
App support was able to refund your account. Attached is the refund receipt. If you have any questions, please submit a new ticket.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team