Dear Counselor,
Eligibility – In order to be certified, an individual must both pass a standardized written examination covering six major topic areas and work for an agency approved to participate in HUD’s housing counseling program. In other words, you can take the certification exam without being employed at a HUD-approved agency; however, to become certified you must pass the exam and work for a HUD-approved agency.
For steps to certification visit the HUD Exchange website and view the HUD Certified Housing Counselor Application Process.
Retakes – There is no limit on retakes for the Certification Exam. You can take the Certification Exam as many times as necessary to achieve a passing score.
The HUDHousingCounselors.hud.gov Support line provides technical support and general program information related to the HUDHousingCounselors.hud.gov training and certification exam program. If you have additional questions about the housing counselor training and certification program, please visit the HUD Exchange or email HUD Housing Counseling at housing.counseling@hud.gov with the subject line, “Housing Counselor Certification.”
For other questions related to HUD policies or updates, please visit HUD.gov or call 800 333 4636.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team