Good morning HUD
CASE # 00912613
I just wanted report that the computer on which I took my test was slow to download the questions. At first, I thought the computer crashed was frozen, but after a significant delay, the next question would eventually appear. For that reason and because I scored much better on practice tests and am confident I knew most of the answers, I do not trust that my answers were recorded properly. Additionally, I was distracted and worried about being able to complete my test at that moment. I reported on time to the facility. Also, the employee at the facility was not prepared to assist me and created more stress and was not cooperative at all. She even started the test while she was trying to help me, and while I was waiting for assistance, I finally noticed over approx. 15 minutes of my test time had elapsed while I was just waiting.
I’m requesting a solution about what happened. Let me know if you want more details.
Thank you in advance
Jessica Bassan