Caller requested assistance with updating her usename and email address since changing employers. She could not log in and change the information herself because she could not recall her password and the reset message was going to her deactivated email from her former employer. Support updated her email address in her user profile so that she could use the new email to reset her password. Caller was successful.
email
catherineomalley@mybrightpoint.org
Archived
Unarchive