Ticket from Sheila Hawthorne - Certification Exam

I still do not have a response to my issue with getting the pass results transferred. Error message Addr City may not be longer than 17 characters.
I sent a request 2/24/20 for help.
Thank you for contacting HUD's Office of Housing Counseling. Your Housing Counseling Service Request Number CAS-8274252-X5D5N3 , has been escalated to the Office of Housing Counseling (OHC) for review and response. Questions are generally answered within 2 business days. Please fix this! Thank you! Sheila Hawthorne