Hello,
I scheduled an assessment for 16th @9am and when I log in to my webassessor account, it says that I do not have any scheduled. I remember doing this step, and have the email below confirming it, so I'm wondering what could have happened to make the appointment go missing.
Could you help me with this? Thank you so much! Want to make sure I can make the appointment on the 16th
Email contents:
Description:Hello RACHAEL,
This email confirms that you have registered for HUD Housing Counselors Certification Examination - Online, scheduled through Bixal. We suggest you print this page for your records.
ONLINE PROCTORED EXAM
Proctored Assessment 1: HUD Housing Counselors Certification Examination - Online
Schedule : 16 April 2020 0900H America/Los_Angeles
Test Duration: 120 Minutes
Please access this Test Taker Guide for instructions about how to prepare for your Online Proctored exam at least one day prior to your scheduled appointment time. Note: A detached web camera is required for the online proctored exam.
To launch the assessment(s), log into your account at HUDHousingCounselors.hud.gov and go to the Exam Center page.
Important Note: If you experience technical difficulties during set-up, launch, or within your Assessment, please contact KRYTERION Technical Support immediately at 866-579-8374 or 602-659-4666 (International).
The online proctored exam you have scheduled is supported by standard English keyboards only. If you are using a non-English keyboard, please go to Microsoft's Support Website for instructions on modifying your keyboard to ensure a successful test launch.
No Shows and Cancellations: You cannot reschedule or cancel this scheduled test session with less than 24 hours’ notice and rescheduling or cancelling requires contacting your test sponsor. If you reschedule or cancel your registration with less than the notice listed above, you may be required to pay an additional fee.
Reasonable Accommodations: Arrangements for reasonable accommodations must be coordinated prior to scheduling your test session, with at least 45 days’ advance notice. If you need an accommodation, you will need to complete a request at HUDHousingCounselors.hud.gov/Support. You may need to cancel this session and reschedule.
Purchase Summary
NamePriceHUD Housing Counselors Certification Examination - OnlineUSD 60.00Grand Total:USD 60.00
Transaction Confirmation #: b672c8bc8497aee1e8c65d2254707fc7
Order Date: 02 April 2020
Thank you,
The HUDHousingCounselors.hud.gov Team
Please do not reply to this email as it is automatically generated from our testing system. If you have questions, please contact us at HUDHousingCounselors.hud.gov/Support