Ticket from Fredrick Cruz - Kryterion/Webassessor

I registered for a HUD Housing Counselors exam for today at 11am but was denied my seat due to an ID mismatch bc the name I used to register (Freddie) did not match the name on my Photo ID (Fredrick). I rescheduled for tomorrow and don't want to have the same issue. How do I change my name on Webassessor or for the test sponsor (Bixal)? I already went back to the HUD website and changed my name there but how can I do that for Bixal?

email
fcruzjr@hudsonriverhousing.org
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