TO HUD ADVISORS:
Hello my name is Veronica Gonzalez veronicarealtor1@gmail.com please I need help from you guys I was scheduled to do my test yesterday at 5:30 (10/31/23 5:30 pm California) and the proctor stop my test 4 times with different request each time, he /she took a long time the last time I was paused, then he ask me to showing my office from right to left and left to right and any angle possible for like another 20 minutes, It was really disturbing and for somebody that has test anxiety this was extremely stressfully I felt that I was under a lot pressure when I was interrupted 4 times on the space of 1 hour with really long time period of pausing, he ask to remove my glasses that I need to see, to adjust the lightning more brighter and then darker, question me why I was using the calculator and the notepad that is providing for us to use in the computer during a math problem that was the last one that I was intended to do. I felt really aggravating because for all that times that I was paused I was able to get only until question 25 and he told me that the time was going to be restored and not counting against me and he want me to continue but by that time it was 6:30 and I was left alone on my office and was dark and he took really long time the last time he paused me; so I ask to please reschedule for me since I was under a lot pressure at that point and I lost my concentration of the test and told the proctor that I didn’t want to do the test under that level of stress and to please reschedule me to do the test in person because I didn't want to deal with that anymore.
So, he told me to wait for a email that I never got and I try to talk to criterion and they told me that I can’t reschedule because the proctor don't allow because I’ve already saw 25 questions and I can't do it anymore. I have done the test a few times and at this time is a good possibility that I have seen a lot of material already so this to me looks like a person that he wants just to get paid and giving really hard time to people that is testing. I’m 53 years old and English its my 2nd language so this test has been a challenge for me and its extremely important for me to do it since I can be let go of my current job if I don’t pass it and my office can’t paid for the test anymore, please I ask you to reconsider the type of unnecessary stress that I was put from the proctor and understand that under that level of stress I was impossible for me to continue, I took pictures of the conversation with the proctor because this to me was little bit off of hand and I can submit it if you guys need me to, I thank you on advance for your prompt response and understanding in this matter.