Refund
This is Cyril Austin Lee. I was scheduled for the HUD housing Certification online last Friday May 24, 2024. The biometric refused to accept my photo. Your helpdesk tried for hours to no avail., so I will like a refund because I was not able to take the exam last Friday. My email is C_AustinLee@hotmail.com. Telephone # 407-729-1460.
Second issue. I then scheduled an in-person exam yesterday May 28, 2024. I can see before the exam started the font was like 10. I asked the proctor if he could make the font bigger to at least a 12 font. God bless him he tried but he couldn't change it. I couldn't distinguish between number 6 and number 8. I have glaucoma and I believe ironically for the exam I'm taking deals with this. I believe that was a violation ECOA from the Fair Housing Act for disability. I have taken dozens of licenses in the past and have never taken an exam in with such a small display and font. I currently have my real estate broker license and recently mortgage loan originator license and never such small fonts before. So, I'm requesting a refund for that exam back to my card last four 8449. By the way the exam was at Florida
safety Council 77800 S, US Hwy. 17/92 Suite 100. Casselberry, FL 32730. Thank you.