Issue: Caller was interested in the site. The caller originally asked how she could become a housing counselor, and I explained that I did not have that information, that she would have to contact HUD.
She asked about the topic areas and whether those would be good for someone who wants to be a housing counselor to know. I told her that based on the proposed rule, those topics would be good ones for someone who wants to be a housing counselor to know.
The caller asked questions about how the information was presented, clicked through into the online training and saw a little bit or how it worked. She had also clicked through to the study guide and seen how many pages it would be to print.
Eventually the caller seemed satisfied with the online training and said goodbye. I told her to call back if she should have any problems.