Ticket from Stephanie G. Felix-Moreno - Kryterion/Webassessor

I passed my HUD Counselor exam on 7/12. I am now being told that I can not access the certificate because there is a problem with a SSN. I have checked both my FHA and HUD sites, they have the correct SSN. I am wondering if the error is somehow on your end. Is there any way to check on my certificate/profile information. I need this to work. Thank you. Stephanie G Felix-Moreno