Ticket from Leketia Ferebee - Certification Exam

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Suppo… on Mon, 07/29/2024 - 15:13

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Hello Leketia,

To access your account, you will need to download the Google Authenticator Application on your mobile device to activate it on your account. Once you login to your account you will need to log in to your account and use the Authenticator App to generate a 6-digit code to authorize your log in.

Sincerely,

The HUDhousingcounselors.com Support Team 

Submitted by Customer Servi… on Mon, 08/05/2024 - 12:52

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Hello,

The two factor authenticator has been reset on your account. You are now able to log in to your account to re-setup the authenticator. 

Sincerely,

The HUDHousingCounselors.com Support Team

I am unable to log in to my account. I am getting an error message stating that I need to contact support due to a two-step verification. I am trying to reschedule my test from Monday 7/29 at 17:00 to Wednesday 7/31 at 13:00. Thank you for your help.
email
leketiaf@gmail.com
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