I still have not received my results from my HECM exam that I took on 9/14/24. Please see the message below. Also, I submitted another support ticket for another issue: I cannot log in to my account.
Original Message:
I recently took the HECM exam on Saturday, September 14th. I never received an email with my results and/or what topics needed more focus/study time.
Reply:
Dear Rebecca,
Support has requested for your exam result email to be resent.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
You can view the support ticket at the following link:
https://hudhousingcounselors.hud.gov/node/25181
email
rysrbec@yahoo.com
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Comments
Hello Rebecca,We are aware…
Hello Rebecca,
We are aware of the issue with receiving exam results and are working to correct this issue. We thank you for your patience as we move to rectify this issue. Once the issue is resolved, you will receive an email with your results. We have also responded to your ticket regarding your login.
Sincerely,
The HUDhousingcounselors.com Support Team
Original Ticket Body: Having issues resetting my password. I received a link to reset my password, however; once I click on the link it says "to contact support" to reset my password
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Sincerely,
The HUDhousingcounselors.com Support Team