Thank you for informing us of the issue you are experiencing. Are you able to provide us with the error message you are receiving so that we are able to better troubleshoot this?
Hello, When I try to log in, it says "unrecognized username or password" even though my email and password are correct. When I try to reset my password, it says "there was a problem with your form submission. please wait 6 seconds and try again." When I try again, it just adds more time to the seconds I have to wait, but ultimately it does not let me in.
Hello, my account says that it is locked. I have tried to reset my password and it gives me an error message. Can you please help me troubleshoot this? I am having this issue on a regular basis. Thank you.
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Dear Prisilla, Thank you for…
Dear Prisilla,
Thank you for informing us of the issue you are experiencing. Are you able to provide us with the error message you are receiving so that we are able to better troubleshoot this?
Sincerely,
The HUDhousingcounselors.hud.gov
Hello, When I try to log in,…
Hello, When I try to log in, it says "unrecognized username or password" even though my email and password are correct. When I try to reset my password, it says "there was a problem with your form submission. please wait 6 seconds and try again." When I try again, it just adds more time to the seconds I have to wait, but ultimately it does not let me in.