Ticket from Erin Wachtel - User Account

Submitted by erinw@swmhp.org on

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Submitted by Customer Suppo… on Fri, 12/06/2024 - 07:47

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Dear Erin,

Thank you for informing us of the issue you are experiencing. We are working to replicate the issue and consulting with our technical staff to resolve it as quickly as possible.

If applicable, we will contact you once the issue is resolved. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

ACCOUNT LOCKED & UNABLE TO SETUP TWO FACTOR AUTHENTICATION: I have reviewed your previous instructions and I have reset my password multiple times. Even after my account was reset the blue hyperlink to "set-up two factor authentication" does not do anything. There is no option to provide a code or set up for two-factor log in. I have checked my security settings and enabled pop-ups, redirects, location, etc. I have also tried logging in from my phone and the link does not work either. I do have the Microsoft authenticator app on my phone. I tried registering for the HUD Exam yesterday and received the following error: 3DSecure Failure message: "Not Authenticated/Account Not Verified; Transaction denied"
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erinw@swmhp.org
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