Support has not received your response. Therefore, we have closed this ticket.
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When I try to sign in, I am never sent a code for the second step in the 2-step verification process. Please advise what I can do. I am trying to log in so that I can register to take the exam.
Comments
Dear Jeanette, The two…
Dear Jeanette,
The two-factor authentication code is generated in the authenticator app that would have been downloaded at the time of set up.
Support can disable the TFA authentication on your account so that you are able to access it.
Please advise on what you would prefer to do.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Dear Jenette, Support has…
Dear Jenette,
Support has not received your response. Therefore, we have closed this ticket.
If you still require assistance, please update this ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team