Dear Johana,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team
Hi, my name is Johanna Murphy. I create an account with hudhousingcounselors.com. I set up the two factor authentication and I have a Microsoft authenticator app but it does every time I put the verification in it rejects that number and it tells me I have to plug in a new one and it just it does not let me. And I spoke to my offices tech people and they said you should I should call you guys to reset it. So if someone could please give me a call back. I am in my office from 9:00 to 4:00 Eastern Standard Time. My phone number is 413-443-7138 ext 258. Again, my name is Murphy. I'm having issues logging into the actual website with the authenticator app.