I am not able to login into my account and it says that I need to contact support to access my account. I need to register for my test that I will be taking it online with reasonable accommodations. I will not be able to login into my account to view the status. Is there any way that someone will be able to email me to let me know what steps that I need to take to reset my account? My email address is twgrinage@live.com
Thanks,
Tausca Grinage
email
twgrinage@live.com
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Dear Tausca, Please note you…
Dear Tausca,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team