Dear Tara,
If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:
- Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
- Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.
Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge.
Support shows an upcoming exam scheduled for March 11th, 2025.
Sincerely,
TheHUDHousingCounselors.hud.gov Support Team
Hi, my name is Tara Morgan Johnson. I'm with Northwest Georgia Housing Authority. My phone number is 706-252-4970. And I tried to get in to take the test yesterday and I was locked out. I tried five times. Can someone please call me? I need to reschedule. My phone number again is 706-252-4970 and it's Tara Morgan Johnson is my last name.