Support has reset your account. Please note you will be required to set up two factor authentication upon log in. You have 3 attempts to do so. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
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Dear Andrea, Support has…
Dear Andrea,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. You have 3 attempts to do so. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team