Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. Please confirm the email address used to create your account as we are not able to successfully locate your account with the email scannon@beyondhousing.org. Please also indicate if you are having issues with your TFA setup or if you are unable to locate your username and password to access your account.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Comments
Original Ticket Body: I cannot login to my account.
Dear Sahara,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. Please confirm the email address used to create your account as we are not able to successfully locate your account with the email scannon@beyondhousing.org. Please also indicate if you are having issues with your TFA setup or if you are unable to locate your username and password to access your account.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Sahara, Support has…
Dear Sahara,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team