Dear Support Team,
I have attempted to register for the exam multiple times, but I am unable to log in. Each time I try, I receive a message prompting me to contact support. I have been sent reset password links on several occasions, but when I click on them, I am still directed to the message asking me to contact support.
Since I need to complete my registration as soon as possible, could you please guide me through the necessary steps to recover my account and successfully register for the exam?
Thank you for your assistance.
Thais
email
thaisg@noahcdc.org
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Dear Thais, Support has…
Dear Thais,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team