Ticket from Jordan Kelley - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Wed, 03/26/2025 - 09:46

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Dear Jordan,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hello, I have been locked out of my account. It also was prompting me to use the authenticator but I had been doing that and it never gave me the authenticator prompt when trying to log in. Do I need sign up to use the authenticator again?
email
Jkelley@habitatkent.org
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