Hi, my name is so Carrie Petrie, last name PITRE, phone number 631-208-9003. I'm at counselor trying to get the HUD exam. Since this morning, I've had like maybe 3 or 4-5, maybe 6789 tickets from the Technical Support. We've been having technical issues and then now we started having Wi-Fi issues. I do not want to lose the opportunity of taking this test. I don't know how many times I have to go back and forth with my computer. What I can do is get a different computer for tomorrow. I am in the office. American DEBT resources please, if you can call me back. I'm gonna try to send a link to my phone where I'm able to when the Wi-Fi goes on, send you an e-mail again please. It's so carry Petri. I have so many difficult issues going on now. Support inquiry is D as in David X9 SSW. If you look that up, you're going to see a lot of tickets going back and forth. The exam was supposed to be for this morning at 10:00. I do not want to lose the opportunity of getting this test or I don't even have money to repay back again. But if I can reschedule it, I guess until tomorrow, I'll get the computer. Please call me back, 631-208-9003 American DEBT Resources. Thank you.
Comments
Dear Carrie, To cancel or…
Dear Carrie,
To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard.
Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Candidates may submit a request for a refund or fee waiver due to a documented personal emergency. Each request is reviewed on a case by case basis, and fee waivers are not guaranteed.
Please see the CANCELLATIONS DUE TO EXTREME WEATHER OR LOCAL EMERGENCIES policy.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team
Dear SolCarrie, Support has…
Dear SolCarrie,
Support has rescheduled your exam for March 30th. Please log into your account and reschedule if the date does not work for you. Please be advised if you have not already set up TFA for your account it will ask you to do so to further insure you do not encounter any further difficulties.
Sincerely,
TheHUDhousingcouselors.hud.gov Support Team