Ticket from Melody Enella - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Fri, 04/11/2025 - 08:15

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Dear Melody,

Please clear all open windows and browsers you may have open before trying again. You have 3 attempts to set up your TFA.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

The codes being sent to my Google authenticator are "not valid" when I enter them when logging in. I cannot figure out why. Do you have any suggestions as to what I might do to correct the situation? Is there an issue that you can see on your end?Any help is much appreciated. Thank you. Melody Enella 916.837.7231
email
melodyenella11@gmail.com
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