The site is called the HUD Housing Counselors website. I am having trouble linking my account to the authenticator to generate a verification code. if you are not able to solve my problem. Can I create a new account with a different email and register for the exam? I need to take an exam before the end of April. Thank you.
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susansu@cchcla.org
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Dear Susan, Please note you…
Dear Susan,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. Support suggests not to create another account as this will cause confusion once you have passed your exam and we are unable to merge accounts. Please be aware the code or QR code generates from your HUD account:
Generate verification codes from a mobile or desktop application.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team