Ticket from Jonathan Freyer - Certification Exam

My name is Jonathan Freyer (414) 935-6663 and work at HUD with the Office of Housing Counseling. I have received an email from Yasmine Noubani via housing.counseling@hud.gov and she is scheduled to take the CERT Exam at 9:30 am this morning. Her eamil said: "Best method of contact by phone: 321-440-5418 Caller is trying to take her housing counseling exam. She changed her email and she is needing to change her email and the exam is today and she has already paid $50 and cannot afford to pay this again as she is unemployed. The test is scheduled for 9:30 am and they are telling her that she will have to pay again as she is having technical difficulties and they would not reschedule. She would like to take it right now. She does not have access to her account as the email is her work email that she does not have access to as she was laid off. She is needing the email changed so that she can get the authentication code. Caller will take in person if needed." Can you contact Yasmine at 321-440-5418 to assist her or provide me guidance at jonathan.p.freyer@hud.gov on how to help her? Thanks, Jonathan Freyer on behalf of Yasmine Noubani