Good afternoon. My name is Catherine. I'm calling in regards to getting access to my account on the housing counselors.com website I'm trying to get access to my account but it's telling me that I need to get support. So my number is this 1-571-329-1316. I have an exam scheduled for today, I believe it should be for 3:00 PM so I would appreciate some assistance before then because again, I'm trying to log in but it's not letting me and I'm trying different things but still not working. I'm gonna have to. I was trying to reschedule my test actually maybe for later, but I just need first of all access to my account. So please reach out to me when you can. Thank you. Bye.
email
ery.xiomara14@gmail.com
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Dear Katherine, Support has…
Dear Katherine,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team