Hello there I am, I guess I have an issue with my password trying to log on for my exam. Did you tell me to contact support by phone because I could not change it online. So I was supposed to take my exam at 10. I rescheduled it for 11 and now I rescheduled it for 12 because I can't get in. So could you give me a call back? That would be great. My name is Crystal Doe, telephone number is 508-414-0370. And then I'm also going to check on Criterion support to see if I can get them to help me too. I appreciate it. Thanks. Bye bye.
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crystaldoe71@yahoo.com
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Dear Crystal, Support has…
Dear Crystal,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team